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Diana Ho Designs (DHD) is located in Los Angeles, California.
PROCESSING & SHIPMENT:
Each jewelry piece is handmade and made to order, processing time is between 3-5 business days. All packages ship via USPS. Once your order has shipped, your USPS tracking information can be found in your Etsy Shipping Notification.
Applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country - the recipient will be notified by mail, phone, or email to pay these charges, if any, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees.
DELIVERY TIME ESTIMATES:
> 7-14 business days of delivery to addresses OUTSIDE of the U.S.
> 2-7 business days of delivery to most addresses WITHIN the U.S..
The delivery time is provided for REFERENCE ONLY and it is based on my own experience sending goods all over the world. Packages can sometimes take longer to be delivered, especially during busy holiday seasons for example. They also can be custom opened, which will add extra time for delivery.
WHAT IF MY PACKAGE IS LOST?:
If your package gets lost in transit, please send us a message through Etsy. We will file a claim and do what we can to take care of it as quickly as possible.
If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.
In the unfortunate event that your package goes missing, we will do our best to track down its location. However, we are not responsible for lost packages showing confirmed delivery to the proper address.
If a package has been refused upon delivery there will be a 40% restocking fee.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Returns are not accepted. If you have any questions, please contact me.
Contact me if you are interested in ordering more items than is available in stock.
If you find that your jewelry does not sparkle as much after a few wears, you can clean your jewelry and it will sparkle like new!
For 14k Gold "Filled" material, I recommend a cleaning once in a while with a Jewelry Ultra Sonic Cleaner.
Here is one that I use:
It also needs the cleaning solution:
For 14k Gold "Plated" and Sterling Silver material, I recommend a cleaning with a Gold or Sterling Silver Jewelry Dip Cleaner.
Here is one from Amazon:
In case you need to receive your order by a specific date, please message me beforehand on Etsy.
I am always happy to rush an order to make sure it arrives on time.
In some cases an upgrade to express shipping may apply to ensure a timely delivery.
If you would like custom measurements to any body chains, necklaces, or bracelets in DHD's Shop I will be more than happy to do so!
Please add your preferred custom measurements in the "notes" section during checkout.
Here is a helpful tip on how you can measure yourself:
How you can do this is to use a measuring tape (if you don't have one handy you can use some kind of string and use a ruler to measure the string). With the measuring tape pretend it is the body chain and measure how many inches you would like the circumference "necklace" half, ending your measurements where the chain would meet. Then, repeat for the "belly" half.
** Please add the chain line down the middle if necessary.